Privacy Statement
Welcome to the privacy policy for Reel Fortune. This page explains how we collect, use and protect your personal information when you create an account, play games or otherwise use our services. We write in clear terms so you can understand what data we hold, why we hold it and how to contact us about your privacy.
Types of data we collect
We collect information needed to operate your account and process transactions, plus technical and behavioural data to improve service reliability. This includes:
- Account data: name, date of birth, email address, phone number and postal address.
- Transactional data: deposits, withdrawals, payment method details and transaction records.
- Technical data: IP address, device type, browser, operating system and connection logs.
- Activity data: game activity, session times, bets placed and support interactions.
- Verification data: identity documents and proof of address where required for checks.
Personal data
Personal data is used to verify your identity, prevent fraud, fulfil our contractual obligations and meet anti-money-laundering checks. We only ask for information that is necessary for these purposes.
Transactional data
We retain transaction records to process payments, handle disputes and comply with legal obligations. Payment details are handled by authorised payment processors and are not retained longer than needed for operational or regulatory reasons.
How we use information
We use your information to:
- provide and maintain your account;
- process deposits and withdrawals;
- respond to support enquiries and manage disputes;
- prevent fraud and ensure account security;
- analyse service usage to improve functionality and performance.
Data protection practices
We apply reasonable technical and organisational measures to protect personal data against unauthorised access, loss or alteration. Access to data is restricted to staff and service providers who need it to perform their role. Where third parties process data on our behalf, we require appropriate safeguards in contracts.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, enable core functionality and analyse site performance. You can manage cookie settings via your browser or account preferences. Analytics providers may collect anonymised usage data to help us improve the service.
User rights
You have rights over your personal data, including access, correction, erasure and objection to certain processing. You may also request restriction of processing or data portability where applicable. To exercise these rights contact us using the details below.
Access, correction and deletion
To request a copy of your data, correct information or ask for deletion, contact [email protected]. We will respond in line with applicable law and may need to verify your identity before making changes.
Information sharing and third parties
We share data with trusted third parties where necessary to provide our services, such as payment processors, identity verification providers and analytics services. We do not sell your personal data. Transfers outside the UK are managed with appropriate safeguards.
Privacy policy updates
We may update this policy from time to time. Material changes will be notified via your account or on our website. For questions about this policy or our practices, please contact [email protected] or [email protected].
ReelFortune remains committed to handling your personal information responsibly and transparently. If you have concerns about our handling of your data, please get in touch so we can assist.