Responsible Gambling

At Reel Fortune we take responsible gambling seriously. We want play to remain fun and under control, so we provide practical tools and clear guidance to help you manage your account and stay safe. Our aim is to support players with straightforward limits, timely breaks and access to help when it is needed.

Player protection principles

We prioritise player safety, transparency and fairness. That means giving you simple controls that let you decide how, when and how much you play. We encourage responsible behaviour, monitor accounts for signs of harm and act promptly when a player requests support or shows risky activity.

Activity-control tools

Deposit limits

You can set daily, weekly or monthly deposit limits on your account. These limits are adjustable from your account settings and take effect immediately or after a short confirmation period. Setting a limit helps manage spend and keeps wagering within your comfort zone.

Loss limits

Loss limits let you cap the amount you can lose over a chosen period. They are a practical way to protect your bankroll and avoid chasing losses. Loss limits remain in place until you change them via your account controls.

Time limits and session reminders

Use time limits and session reminders to control how long you play in a single session. You can set session lengths and receive prompts when your time is up. Regular breaks are a useful way to maintain perspective while playing.

Account breaks and temporary suspension

If you need to step away, you can take an account break for a set period. During a break you will not be able to log in or place stakes. Temporary suspension is available quickly through your account settings or by contacting our support team at [email protected].

Self-exclusion

If you need long-term protection you can request self-exclusion. Self-exclusion blocks access to your account for a chosen period and can be extended or made permanent. If you are unsure which option suits you, our support team can explain the choices and help set this up.

Recognising signs of problematic behaviour

Warning signs include spending more than you planned, chasing losses, neglecting other responsibilities, borrowing to fund play or experiencing mood changes linked to gambling. If you or someone close to you shows these signs, take action early.

Practical tips for staying in control

Set realistic budgets, use deposit and loss limits, enable session reminders, avoid gambling when stressed or under the influence, and review your activity regularly. Talking to friends or family can also help keep play in perspective.

Professional help and support organisations

If you need further assistance, contact GamCare or the National Gambling Helpline on 0808 8020 133. Other UK resources include GambleAware and GAMSTOP, which offer confidential advice and support. If you prefer to contact us first, reach out at [email protected] and we will direct you to appropriate help.

We design these tools to make play safe and manageable. If you have questions about using any of our responsible-gambling features at ReelFortune, please get in touch and we will assist you promptly.